KO Distilling takes your privacy seriously. If you are visiting our web site, we will automatically collect and store certain information about your visit. If you purchase anything on our web site, including merchandise or membership in a loyalty program, we will only use that information to process your order. We will not store your credit card or PayPal information on our web site. KO Distilling will not sell or redistribute your information to any third party. If you are shopping for merchandise or memberships at our store using a credit or debit card, we can process magnetic strip cards or the more secure EMV compliant cards with chips.
At KO Distilling, we want to make sure you are 100% satisfied with your purchase of our merchandise, products, and/or loyalty program memberships. For merchandise, if you are not totally satisfied with what you have purchased from us, within 30 days of our purchase date, you can do the following: (a) return your order for a full refund, or (b) exchange your purchased items for other merchandise. Returned or exchanged items must be in the condition your received them and in original packaging, if any. You must also have a receipt for your original purchase. To return or exchange any purchased items, you must hand-deliver the items to KO Distilling or ship them to our distillery at your expense.